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Privacy Policy

Last updated: 2 May 2026

This Privacy Policy explains how Stay Found ("we", "us", "our") collects, uses, and protects your personal data when you visit stayfound.co.uk or engage with our services. We are the data controller for the personal data described in this policy.

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We comply with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the Data Protection Act 2018.

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1. Who we are

Stay Found provides AI visibility consultancy services, helping businesses appear in AI-generated search results across platforms such as ChatGPT, Perplexity, and Google AI Overviews.

If you have questions about this policy or your data, contact us at: hello@stayfound.co.uk

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2. What data we collect

We may collect the following categories of personal data:

  • Contact data: name, email address, business name, phone number, job title, when you complete a form, request an audit, or contact us directly.

  • Communications data: the content of emails or messages you send us, including any information you choose to share about your business.

  • Technical data: IP address, browser type and version, device information, operating system, time zone, and referral source.

  • Usage data: pages viewed, time on site, links clicked, and how you interact with our website.

  • Marketing preferences: your consent status for marketing emails and cookies.
     

3. How we collect your data

We collect personal data when you:

  • Submit a form on our website.

  • Request an AI visibility audit or contact us about our services.

  • Subscribe to marketing communications.

  • Browse our website (via cookies and similar technologies).

  • Engage with us on third-party platforms such as LinkedIn.
     

4. Why we use your data and our legal basis

We process your personal data only where we have a lawful basis to do so:

  • To respond to enquiries and deliver our services: legal basis is performance of a contract or steps taken at your request before entering into a contract.

  • To send marketing communications: legal basis is your consent, which you can withdraw at any time.

  • To analyse website performance and improve our services: legal basis is our legitimate interest in running and improving our business, balanced against your rights.

  • To meet legal and regulatory obligations: legal basis is compliance with a legal obligation.

  • To protect our website from fraud or abuse: legal basis is our legitimate interest in security.
     

5. Who we share your data with

We do not sell your personal data. We share data only with trusted third parties who help us operate our business, including:

  • Website and hosting providers (Wix).

  • Email and marketing platforms (such as Mailchimp).

  • Analytics providers (such as Google Analytics).

  • Productivity tools (such as Google Workspace).

  • Professional advisors, including accountants and legal advisors, where required.

  • Regulators or law enforcement, where we are legally obliged to share data.
     

All third parties acting as processors are bound by written agreements requiring them to protect your data and use it only for specified purposes.
 

6. International data transfers

Some of our service providers are based outside the UK and EEA, including in the United States. Where data is transferred internationally, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement, the EU Standard Contractual Clauses, or transfers to countries with an adequacy decision.
 

7. How long we keep your data

We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law:

  • Enquiry data: up to 24 months from last contact.

  • Client and contract data: up to 7 years after the end of the engagement, to meet legal and tax obligations.

  • Marketing data: until you unsubscribe or withdraw consent.

  • Website analytics data: up to 14 months.
     

8. Your rights

Under UK and EU GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your data, subject to legal exceptions.

  • Object to or restrict processing of your data.

  • Request data portability.

  • Withdraw consent at any time, where processing is based on consent.

  • Lodge a complaint with a supervisory authority.
     

To exercise any of these rights, contact us at hello@stayfound.co.uk. We will respond within one month.


If you are not satisfied with our response, you can complain to:

  • UK: the Information Commissioner's Office (ICO), ico.org.uk

  • EU: your local data protection authority.
     

9. Cookies

Our website uses cookies and similar technologies. For full details, including how to manage your preferences, please see our Cookie Preferences page.
 

10. Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. While we work to protect your data, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
 

11. Children

Our services are not directed at children under 16, and we do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us so we can delete it.
 

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date revised accordingly. Significant changes will be communicated to you where appropriate.
 

13. Contact us

If you have any questions about this Privacy Policy, please contact:
 

Stay Found
Email: hello@stayfound.co.uk
Address: 4 Slave Hill, Haddenham, HP17 8AY

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